| Mount Shasta General Store |
| Return Policy |
Please browse through Mount Shasta General Store. I'm sure
you'll find something special for yourself or a friend or someone
in your family.
Some of our items are handmade and you will find variations in
size, shape, color and finishes, please remember this when
ordering. The photos on are site are very good representations
of what you will actually receive.
you'll find something special for yourself or a friend or someone
in your family.
Some of our items are handmade and you will find variations in
size, shape, color and finishes, please remember this when
ordering. The photos on are site are very good representations
of what you will actually receive.
RETURN POLICY
Mount Shasta General Store wants you to be happy with your order.
If you received the wrong item or an item you didn't order we will correct any error that
we have made.
If you received an order with a missing, damaged or defective item we will replace it free
of charge if notified within 10 DAYS.
We have a 30 DAY RETURN POLICY FROM DATE OF SHIPPING. Returned products must be
in original condition. This includes original packaging material, manuals, and all other
accessories provided by the manufacturer. Also please include a copy of your invoice.
All returned items need a RMA#. Contact us for the RMA# and the shipping address. Items
will not be accepted without the RMA# and proper addressing.
Make sure your return item is insured and you provide us with the tracking numbers.
Return Shipping Charges
If the return is due to a defective item or damaged in transit we will be responsible for
return shipping charges. If the return is not from a manufacturers defect, damage in
transit, or the result of our error you will be responsible for return shipping charges, as
well as, the costs we incurred shipping to you. The original shipping costs of that returned
item will be deducted from the refund. Products where shipping is included in the price will
have the actual shipping charges deducted from the refund. Shipping charges to the
customer for the items being returned, will have the shipping costs we incurred shipping to
you deducted from your refund as well as return shipping charges. COD packages are not
accepted.
Drop Ship Return Fee
All drop shipped items have a 10% to 20% restocking fee, depending on the fee we are
charged for the returned item. We are charged a restocking fee by our distributors and
manufacturer's, so unfortunately we must pass it on to you. All return shipping cost will
be the responsibility of the customer, COD packages are not accepted. There is no
restocking fee for merchandise you receive that is damaged in transit or has manufacturers
defects or has not been drop shipped.
Please contact us about your order if you wish to return it or it is damaged by e-mailing us
at customerservice@mountshastageneralstore.com or call us TOLL FREE at 866-378-7677.
All returns require an RMA number, and some items need to be shipped directly to the
warehouse.
Do you need further assistance? Please email us
at:customerservice@mountshastageneralstore.com or call us toll free at 1-866-378-7677.
THANK YOU for visiting our store and we hope you enjoy Shopping at MOUNT SHASTA
GENERAL STORE
Mount Shasta General Store wants you to be happy with your order.
If you received the wrong item or an item you didn't order we will correct any error that
we have made.
If you received an order with a missing, damaged or defective item we will replace it free
of charge if notified within 10 DAYS.
We have a 30 DAY RETURN POLICY FROM DATE OF SHIPPING. Returned products must be
in original condition. This includes original packaging material, manuals, and all other
accessories provided by the manufacturer. Also please include a copy of your invoice.
All returned items need a RMA#. Contact us for the RMA# and the shipping address. Items
will not be accepted without the RMA# and proper addressing.
Make sure your return item is insured and you provide us with the tracking numbers.
Return Shipping Charges
If the return is due to a defective item or damaged in transit we will be responsible for
return shipping charges. If the return is not from a manufacturers defect, damage in
transit, or the result of our error you will be responsible for return shipping charges, as
well as, the costs we incurred shipping to you. The original shipping costs of that returned
item will be deducted from the refund. Products where shipping is included in the price will
have the actual shipping charges deducted from the refund. Shipping charges to the
customer for the items being returned, will have the shipping costs we incurred shipping to
you deducted from your refund as well as return shipping charges. COD packages are not
accepted.
Drop Ship Return Fee
All drop shipped items have a 10% to 20% restocking fee, depending on the fee we are
charged for the returned item. We are charged a restocking fee by our distributors and
manufacturer's, so unfortunately we must pass it on to you. All return shipping cost will
be the responsibility of the customer, COD packages are not accepted. There is no
restocking fee for merchandise you receive that is damaged in transit or has manufacturers
defects or has not been drop shipped.
Please contact us about your order if you wish to return it or it is damaged by e-mailing us
at customerservice@mountshastageneralstore.com or call us TOLL FREE at 866-378-7677.
All returns require an RMA number, and some items need to be shipped directly to the
warehouse.
Do you need further assistance? Please email us
at:customerservice@mountshastageneralstore.com or call us toll free at 1-866-378-7677.
THANK YOU for visiting our store and we hope you enjoy Shopping at MOUNT SHASTA
GENERAL STORE
©2006 Mount Shasta General Store
CANCELLATION POLICY
Please contact us via email,
customerservice@mountshastageneralstore.com or call our toll
free number, 866-378-7677 to inform us that you wish to
cancel your order. If the order has not been shipped we will
be happy to cancel your order. However if the order has
already been shipped you will be responsible for the shipping
charges to you and your return shipping fees.
Please contact us via email,
customerservice@mountshastageneralstore.com or call our toll
free number, 866-378-7677 to inform us that you wish to
cancel your order. If the order has not been shipped we will
be happy to cancel your order. However if the order has
already been shipped you will be responsible for the shipping
charges to you and your return shipping fees.